Handling Conflict – Workbook

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Handling Conflict

Module 1	Introduction	-
Unit 1	Introduction: Handling Conflict
Unit 2	Handling Conflict Slide Deck
Unit 3	Handling Conflict - Workbook
Module 2	Content	+
Unit 1	The External and Internal Factors of Conflict
Unit 2	Understanding the Perspective of Others During Conflict
Unit 3	How Different People React to Conflict
Unit 4	Your Emotional Intelligence: How to Remain Calm During Conflict
Unit 5	How to Choose An Appropriate Response to Conflict
Unit 6	Crucial Communication Tactics for Resolving Conflict
Unit 7	Key Reminders for Addressing Conflict
Module 3	Wrap Up and Feedback	+
Unit 1	Conclusion: Handling Conflict