Handling Conflict

Module 1 Introduction
Unit 1 Introduction: Handling Conflict  
Unit 2 Handling Conflict Slide Deck  
Unit 3 Handling Conflict - Workbook  
Module 2 Content
Unit 1 The External and Internal Factors of Conflict  
Unit 2 Understanding the Perspective of Others During Conflict  
Unit 3 How Different People React to Conflict  
Unit 4 Your Emotional Intelligence: How to Remain Calm During Conflict  
Unit 5 How to Choose An Appropriate Response to Conflict  
Unit 6 Crucial Communication Tactics for Resolving Conflict  
Unit 7 Key Reminders for Addressing Conflict  
Module 3 Wrap Up and Feedback
Unit 1 Conclusion: Handling Conflict